CUSTOMER CARE

We offer two types of candles: • Pure Soy Wax Candles (100% natural soy wax) • Soy–Paraffin Blend Candles (75% soy wax + 25% paraffin wax for better fragrance throw and smooth finish)

All our candles use cotton wicks and IFRA-certified fragrances.

Yes, every candle is hand-poured in small batches to maintain quality and craftsmanship.

We focus on creating a luxurious and balanced scent — noticeable, calming, and not too overpowering.

(Scent strength may vary by candle type and room size.)

Burn time varies based on the size, shape, and wax type of each candle. • Pure Soy Wax Candles generally burn slower and last longer. • Soy–Paraffin Blend Candles offer a smoother burn and stronger scent throw.

You can find the approximate burn time for each candle in its product description on the website.

For best performance: • Trim wick to 1/4" before lighting • Allow full melt pool on first burn • Burn no longer than 3 hours at a time • Keep away from wind, curtains, children & pets

(See full Candle Care page for details.)

Orders are processed in 1–3 business days and delivered within 5–10 business days, depending on your location.

We’ll send a tracking link via Email/WhatsApp/SMS once your order ships.

In case of damage, contact us within 24 hours with an unboxing video + photos.

We will assist as per our Replacement Policy.

Due to the handcrafted, personal-use nature of our products, we do not accept returns unless the product arrives damaged or incorrect.

Yes! We accept wedding favors, hampers, festive gifting, baby announcements, and corporate gifting orders.

You can email us your requirements, quantity, and timeline, and we’ll get back to you with options and pricing.

📧 mystbloomcandles@gmail.com

Currently, we ship within India only.