REFUND & REPLACEMEMT POLICY

Eligible for Replacement/Refund if:
 

• The product is damaged

• The wrong item was delivered

• The product is defective

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Conditions:

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• You must contact us within 24 hours of delivery

• You must provide a clear unboxing video + photos as proof

• Used candles are not eligible for return/refund

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Process:

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Once verified, we will:

• Replace the product, OR

• Provide refund to your original payment method within 5–7 business days

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Non-Returnable Items:

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• Used candles

• Products damaged due to mishandling or improper burning care