We take great care to handcraft each candle with love and attention to detail. If there is any issue with your order, we are here to assist you.
Eligibility for Returns
Returns are accepted only for damaged or defective products.
You must inform us within 24 hours of delivery with clear photos/video of the issue.
The product must be unused and returned in its original packaging.
Non-Returnable Items
Items that have been used.
Orders where fragrance preference, color tone, or minor variations are the concern, as our candles are handcrafted.
Change-of-mind cases after delivery.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3–7 working days.
Please note, shipping charges are non-refundable.
Damaged on Arrival?
If your item arrived damaged:
1. Take clear photos/videos of the product and packaging.
2. Contact us within 24 hours of delivery.
3. We will offer a replacement or store credit based on the situation.
Order Cancellations
Orders can only be canceled before dispatch.
Once shipped, the order cannot be canceled.
